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Auto Attendant

 

Auto Attendant greets callers and directs them to the right person, department or information 24 hours/day

  • Multiple menus for day and night

  • Automated menu scheduling

  • Built in voicemail

  • Dial by name

  • Dial by extension

  • Ring multiple phones

  • Call queuing

  • Named ring groups

  • Bulletins for outbound information

  • Business continuity

  • ​Simple management via web portal

Voicemail

 

Intermedia’s powerful voicemail supports business challenges

  • Voicemail for each phone

  • 90 min of recording time per phone

  • 5 min per message

  • Touch “0” for operator (if applicable)

  • Group voicemail

  • Message waiting indication

  • Message key to access voicemail

  • Delete, skip or save messages

  • Change personal greeting and password

  • Numeric message count indicator

  • Send messages to another mailbox

  • Playback control when receiving messages 

By Computer

  • Visual voicemail (listen to, forward and download voicemail messages online)

  • Voicemail to email (via WAV file)

RingScape

 

PC and Mac-based call control and monitoring

  • At a glance, know who’s on the phone

  • Call other employees by double clicking their tile within RingScape

  • Call anyone by dragging a phone number to the dial pad icon

  • Call any Outlook contact by right-clicking

  • Be alerted of incoming calls through a screen pop

  • Accept or reject an incoming call through the screen pop

  • Integrates with SalesForce and eAgent

RingScape also integrates with Microsoft Outlook to provide RingScape’s suite of features via the familiar Outlook interface

Hosted PBX

Hosted PBX is an enterprise-grade VoIP phone system.

Delivered from the cloud, it keeps pace with your business. Hosted PBX offers over 50 powerful features.

Download the Free Report

WebFax

 

Receive and send faxes without a fax machine

  • Dedicated fax number for each WebFax account

  • Use it personally or with a group

  • Faxes are received and stored in the online fax mailbox

  • Faxes can be automatically forwarded through email as a PDF to one or multiple people

  • Send any document from a Windows PC as a fax

  • Send to multiple fax numbers simultaneously

  • Create a cover page

  • Annotate and sign any document

  • Receive fax transmission success and fail alerts

Cordless Phones 

(on premises Cisco SPA302D)

 

On premises mobility with full phone system functionality

  • Each phone receives a voicemail box, DID and extension

  • Uses the DECT wireless standard for increased reliability/range

  • Range of 100 to 150 feet from the cordless transmitter

  • Multi-line handsets

  • May use up to 3 cordless phones with each cordless transmitter

Follow Me

 

Your users can be reached at their office number when they are away from their desk

  • Ring up to 3 phones at the same time 

  • User can control through personal web portal: select numbers to ring, or turn on/off

  • Perfect for ringing cell and office phone at the same time

 

Conference Calling

 

We provide a unique Toll Free number for every conference bridge

  • Run up to 30 simultaneous scheduled conferences and 3 simultaneous reservationless conferences

  • Gather up to 25 people without a reservation

  • Gather up to 100 people on a scheduled phone conference

  • Early arrival/Green Room waiting relieves pressure from the host to show up early

  • Separate host and guest codes let you stay in control

  • Listen-only codes to limit the number of speakers

  • Conference calls can be recorded for reviewing, downloading, and sharing

     

Mobile Softphone

 

The Mobile Softphone application provides a Hosted PBX phone extension to your mobile phone. Mobile Softphone is reliable and easy to setup

  • Calling features include call hold, transfer (blind and attended), forwarding (other number or voice mail), call waiting, conferencing (up to 4 other parties), speed dial and more

  • Offers mobile device capabilities such as native address book integration, push notifications for battery efficiency, detailed call history, call recorder and player, and more

  • The highest sound quality and cost savings via a mobile device data channel

  • Easy setup with QR codes for one-touch provisioning

Downloadable app from Apple iTunes and Google Play Store

Wireless Transmitter/Adapter

 

The wireless transmitter/adapter allows a desk phone to be placed anywhere in the business where a wireline data connection is not available

  • Creates its own dedicated wireless network just for the phones

  • Wireless Transmitter plugs into the network

  • Wireless Adapter plugs into the phone

  • 40 ft range from the transmitter

  • Up to 15 phones per transmitter (one adapter per phone)

  • Direct Inbound Dialing (DID)
  • Multi Call Appearance
  • Customizable Hold Music
  • Auto Answer
  • Call Forward

Additional Features

 

  • Call Hold

  • Busy Call Forward

  • Call Log

  • Blind Call Transfer

  • Attended Call Transfer

  • Call Waiting

  • On Hook Dialing

  • Outlook Integration

  • Click to Call

  • Lobby Phone

  • 3-way Conferencing

  • Auto Answer

  • Do Not Disturb

  • Simultaneous Ringing

  • Page/Intercom

  • Mobile App (iOS, Android)

  • Call Park & Pickup

  • Inbound Caller Name

Hosted PBX

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